Field Technicians (x2)

Job Description

2X Field Technicians in Gauteng/Vaal (Fixed-term Contract)

Employer: Altron

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Location: Gauteng

JOB PURPOSE

This role requires a self-starter to deliver the desired customer service experience. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.

KEY RESPONSIBILITIES:  

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First-time-fix rate and recall rate under the stipulated requirements
  • Maintain customer relationship
  • Be pro-active on the calls allocated
  • Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
  • Maintain and manage sufficient boot stock
  • Complete administration within time frames as per policies
  • Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
  • Technical support, maintenance, trouble shooting on all support related  
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ACCOUNTABILITY

Revenue under management

Operation

Budget under management

Operation

COMMUNICATIONS & WORKING RELATIONSHIPS:

  • Internal (Rework Centre, PCRs, IMC, Business Optimisation, Fleet Management, Telecoms and Field Service Managers)

External: 

  • Customers

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

  • Matric qualification
  • A+ N+ Qualification
  • Dell Certifications will be advantageous
  • Mechanical Skills
  • Electronic Skills
  • Soldering Skills
  • Faulting Find techniques
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Years of Experience

  • 2 years of experience in maintaining equipment in an IT environment
  • 1 Years working on desktop equipment

Other requirements

  • Good communication (verbal and written) skills and interaction skills
  • High level of attention to detail
  • Dedication to Customers both internally and externally
  • Must be flexible to take on additional tasks
  • Problem analysis
  • Perseverance
  • Self-Development
ALSO APPLY FOR   Floor Cleaners

Education: National Certificate Level 4 (N4) / Grade 12 (Required)

Languages: English

How To Apply:

Click Here To Apply…

Closing Date: 15 May 2022

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