Lancet Laboratories: Call Centre Agent – Marketing Services

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Call Centre Agent: Marketing Services. This is a Permanent position based at Richmond.
 
Job Summary:
Handles inbound and outbound calls or other forms of communication from customers assisting and providing relevant information and excellent customer Service.
 
Minimum Criteria Required:
Grade 12
 
Experience:
1-2 Yrs Relevant Working Experience
 
Relevant Job Knowledge:
Computer literate
Industry and Organisation Knowledge
 
Key Performance Areas:
-Receives and makes telephone calls to Clients regarding any queries to ensure customer satisfaction at all times.

-Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.

-Required to log and update the system with customer complaints and feedback accordingly to ensure customer satisfaction.

-Provides pricing quotes to clients to ensure that they receive correct and adequate information.

-Comply with Quality Assurance by meeting statistical requirements, and complying with quality standards, by maintaining confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation, ensuring Organizations Customer Service Objectives
 
Competencies:
Relating and Networking
Persuading and Influencing
Analysing
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Presenting and communicating information
 
Remuneration:
Compensation is commensurate with qualification and experience level.
 
 
Covid -19 Vaccination Requirements:
Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country’s vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.

How To Apply:

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Closing Date: 2022/02/28

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